Shantelle Smith

Salesforce Consultant

Hey there! 👋 I'm Shantelle Smith. I'm a Salesforce Consultant.

Specializing in: Sales Cloud, Service Cloud, Community Cloud, Non Profit Cloud Administration and Configuration.

Expertise

Below is a overview of my Salesforce skill set

Sales Cloud

3 years of experience 🔥

User Set Up, Custom User Interface, Data Migration, Form Validation, Process Automation, Standard Configuration, Custom Configuration, Reports and Dashboards, Web to Lead

Service Cloud

3 years of experience 💪

Case Management , Case Routing, Entitlement Management, Community Setup, Live Agent, Process Automation, Field Service, Reports and Dashboards, Web to Case, Email to Case

Community Cloud

2 years of experience 💪

Customer Service Communities, Customer Account Portal, Partner Communities, Live Agent, Knowledge Articles, Cases, Reports and Dashboards

Non Profit Cloud

1 year of experience 📘

Volunteer Management, Campaign Management, Data Management, Donation Management, Data Migration, Reports and Dashboards

Community With Knowledge and Chat Agent

Community CloudService Cloud+2

This community utilizes the Customer Service template that creates a community with chat snap-ins and knowledge. Available via Desktop & Mobile

1) Knowledge articles organized by topic 2) Chat Agent 3) Create cases 4) Support case button 5) Ask a question button 6) Personalized profile page for the community 7) Responsive desktop and mobile design

Non Profit Volunteer Management

Non Profit CloudVolunteer Management+1

This project increased volunteer engagement by connecting volunteers to Salesforce via website.

1) Display jobs and shifts on the website 2) Prepare pages to display volunteer jobs on the website 3) Web signups via V4S 4) Volunteer Signup form

Event Management App (In Progress)

ApexLightning Web Components+1

This app provides a conference schedule, sessions, and speakers.

1) Event management app created with Apex and Lightning Web Components. 2) Implemented business logic with Apex classes and SOQL.

Geolocation App (In Progress)

Lightning ComponentsApex+1

This app displays store search results on a map.

1) Apex controller to query Account records using SOSL 2) Lightning components to display Account records on a map and data table 3) Lightning events to communicate between components 4) Responsive desktop and mobile design

GET IN TOUCH

Let's work together

I'm always open to discussing work or partnership opportunities. Feel free to contact me!